Terms and Conditions Fachai – Complete Platform Usage Guide

In this document, "Fachai", "we", "Platform" refers to the website and services operated under the domain fachai.pw. "User", "you", "member" refers to any individual who registers or uses the Fachai platform. "Services" encompasses all games, features, promotions, and functions available through the Fachai platform.

By accessing the Fachai website, downloading our mobile app, or registering a new account, you automatically agree to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, you should not use the Fachai platform.

These terms constitute a valid and binding agreement between you and Fachai. They supersede all prior agreements, representations, or understandings between you and Fachai regarding the use of the platform.

To register and use Fachai's services, you must meet the following eligibility requirements without exception:

• Be at least 18 years old at the date of registration.
• Possessing full legal capacity to enter into a binding agreement.
• Not a person restricted by a court or relevant authority from using gambling services.
• Not residing in a country or territory where the use of this platform is prohibited by law.
• Registering under your own name and not on behalf of another person.

During registration, you are required to provide accurate, complete, and up-to-date information. Fachai reserves the right to request identity verification documents (KYC) at any time — including a copy of your ID, bank statement, or other supporting documents — to verify your identity and account details. The verification process is typically completed within 24 business hours.

Each user is only permitted to hold one active account only. If Fachai detects multiple accounts under the same name, phone number, IP address, device, or payment details, all associated accounts may be suspended and their balances forfeited without prior notice.

Fachai accepts deposits via a wide range of Malaysian local payment methods, including FPX, DuitNow, interbank transfers, Touch 'n Go eWallet, and GrabPay. All financial transactions are conducted in Malaysian Ringgit (MYR).

Deposit requirements:

• The minimum deposit amount is RM10 per transaction.
• You may only deposit funds from a bank account or e-wallet registered in your own name.
• Fachai does not accept cash deposits or transfers from third parties.
• Deposit funds will be credited to your account instantly upon confirmation from the bank.

Withdrawal requirements:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals are processed within 15 minutes to 2 hours for electronic payment methods.
• Withdrawals to bank accounts may take up to 1 business day depending on the receiving bank's policy.
• Fachai does not charge any withdrawal fees. However, your bank or e-wallet provider may apply their own charges.
• For security and anti-money laundering purposes, withdrawals can only be made to the same account used for the deposit.

Fachai offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special promotions for specific events. All bonuses are subject to the following terms:

• Each bonus has a rollover requirement (wagering ratio) that must be met before bonus funds can be withdrawn.
• Rollover requirements are clearly stated in the terms of each respective promotion.
• Bonuses cannot be transferred, directly converted to cash, or moved between accounts.
• Fachai reserves the right to void any bonus if there are signs of abuse, including hedging or strategies designed to meet rollover requirements without genuine risk.
• Each user is eligible to claim each type of promotion only once, unless otherwise stated in the relevant promotion terms.
• Unused bonuses that exceed their specified validity period will expire automatically.

Fachai reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Fachai's decisions regarding the approval or rejection of bonus claims are final.

All games offered on the Fachai platform use a Random Number Generator (RNG) that has received independent certification from recognized international testing bodies. This ensures that every game outcome is entirely random and cannot be influenced by anyone, including Fachai itself.

For Live Casino games, outcomes are determined by a real dealer following standard industry procedures. All live game sessions are recorded and can be reviewed in the event of any dispute.

• Game results recorded by the system are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during an active game, fachai reserves the right to void the round in question and return the original bet to the player.
• In the event of a dispute regarding game outcomes, Fachai's system logs shall serve as the definitive reference.
• Players are responsible for ensuring a stable internet connection while playing. fachai is not liable for any losses resulting from connectivity disruptions on the user's end.

To maintain a safe and fair environment for all members, Fachai strictly prohibits the following conduct:

• Fraud and manipulation: Using third-party software, automated bots, or any technical method to influence game outcomes or gain an unfair advantage.
• Money laundering: Using the fachai platform as a medium to launder or conceal illegally obtained funds.
• Collusion: Colluding with other players in multiplayer games to manipulate outcomes or abuse the bonus system.
• Bonus abuse: Registering multiple accounts or using false information to claim bonuses repeatedly.
• System disruption: Attempting to hack, attack, or disrupt the technical operations of the fachai platform in any way.
• Account transfer: Transferring, selling, or sharing your fachai account with another person.

You may close your Fachai account at any time by contacting our customer support team via live chat. Before closing, ensure all pending withdrawals have been processed and there are no active bonus balances in your account.

Fachai reserves the right to suspend or terminate any account without prior notice under the following circumstances:

• Violation of any terms within this document.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to comply with KYC verification requests within the specified timeframe.
• Account inactive for more than 12 consecutive months (for accounts with a zero balance).
• Instructions from relevant authorities or regulatory bodies.

If your account is terminated due to a terms violation, fachai reserves the right to withhold all or part of the account balance depending on the outcome of an internal investigation. For voluntary account closures requested by the user, all eligible balances will be returned within 5 business days.

Fachai takes your privacy seriously. All personal data you provide during registration and use of the platform is collected, stored, and processed in accordance with Privacy Policy Fachai applicable jointly with these terms.

Your personal data is protected with 256-bit SSL encryption and stored on secure servers that comply with industry security standards. Fachai will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law.

You are solely responsible for:

• Keeping your password and account login credentials confidential.
• Ensure that no one else can access your account from any device you use.
• Report to fachai immediately if you suspect unauthorized access to your account.

The fachai platform is provided "as is" without any express or implied warranties. fachai does not guarantee that the platform will always be free from errors, disruptions, or technical downtime, although we strive to maintain 99.9% uptime.

Fachai is not liable for:

• Financial losses incurred by players as a result of valid game outcomes.
• Service disruptions caused by circumstances beyond Fachai's control, including natural disasters, internet outages, or actions by authorities.
• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Changes in currency exchange rates or charges imposed by the bank or third-party payment providers.

In all circumstances, Fachai's maximum liability to any user shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

These terms are governed by and interpreted in accordance with the applicable laws of the jurisdiction where Fachai holds its operating licence. Any dispute arising from or related to these terms will be resolved through the following process:

• Step one: Contact the fachai customer support team via live chat. Most issues can be resolved within 24–48 hours.
• Step two: If the issue remains unresolved, submit a written complaint to our official email address. We will provide a written response within 7 business days.
• Step three: If a dispute still cannot be resolved internally, both parties may refer to independent mediation or a mutually agreed alternative dispute resolution body.

Fachai is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe. Player satisfaction and trust are our unwavering top priority.