Privacy Policy Fachai – Your Personal Data Protection

Fachai collects various types of personal information to ensure a smooth, secure and personalised user experience. This data collection is conducted transparently — you will always know what we collect and why it is needed.

Information you provide directly:

• Registration information: Full name, phone number, email address, date of birth and preferred username when opening a fachai account.
• Identity verification documents (KYC): Malaysian identity card (MyKad), bank statements, or other official documents when required for account verification.
• Financial information: Bank account number, bank name, e-wallet details (Touch 'n Go, GrabPay) used for deposits and withdrawals.
• Support communications: Records of conversations with the fachai customer support team via live chat or email.

Information collected automatically:

• Technical data: IP address, browser type, device operating system, screen resolution and app version.
• Game session data: Betting records, game history, active session duration, and platform usage statistics.
• General location data: Country or state location based on IP address for local legal compliance purposes.
• Cookies and tracking data: In-platform browsing behaviour information for the purpose of improving user experience.

The data we collect is used solely for legitimate and reasonable purposes. Fachai will not process your data for any purpose unrelated to the provision of platform services without obtaining your consent first.

Primary purposes for data use:

• Account management: Creating, verifying and maintaining your member account on the fachai platform.
• Transaction processing: Processing deposits, withdrawals and all financial transactions quickly and accurately.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access and system abuse.
• Customer support: Providing technical support and resolving issues reported by members.
• Legal compliance: Fulfilling obligations under the PDPA 2010, anti-money laundering laws and directives issued by relevant authorities.
• Platform improvement: Analysing aggregate usage patterns (without identifying individuals) to improve user experience and platform performance.
• Marketing communications: Sending information about promotions, bonuses and the latest offers — only to members who have given consent to receive such communications.
• Responsible gaming: Monitoring gameplay patterns to identify potential issues and provide appropriate assistance to members who may need it.

Fachai takes a highly cautious approach to sharing members' personal data. As a fundamental rule, we does not sell, does not rent, and does not disclose your personal data to third parties for their own commercial purposes.

However, there are limited situations where we need to share certain information with trusted parties:

• Payment providers: Information required to process deposits and withdrawals is shared with recognised banks and e-wallet providers such as FPX, DuitNow, Touch 'n Go and GrabPay. These providers are subject to their own privacy policies and security standards.
• Game software providers: Third-party game providers operating within the fachai platform receive only the game session data necessary for the technical operation of their games.
• Legal authorities: Fachai is required to disclose information when ordered by a court, regulatory body or law enforcement agency under the provisions of applicable Malaysian law.
• Technical services: Cloud infrastructure and cybersecurity providers who help us operate the platform may have limited access to data for strictly technical purposes, and are bound by strict confidentiality agreements.

Fachai continuously invests in the latest security infrastructure to keep your personal data safe from cyber threats, unauthorised access and data breaches. The following are the layers of protection we employ:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or app and the fachai servers is encrypted using the same industry-grade security protocols used by leading financial institutions.
• Two-factor authentication (2FA): Fachai supports two-factor authentication for account login, providing an additional layer of protection even if your password is compromised.
• Real-time threat monitoring: fachai's automated monitoring system runs 24 hours a day, 7 days a week to detect suspicious activity and respond to threats before they affect your account.
• Strict internal access controls: Only fachai staff who genuinely require access to specific data to perform their assigned duties are granted that access. All access is logged and audited on a regular basis.
• Regular security testing: Fachai conducts regular penetration testing and security audits by independent third-party experts to identify and patch any system vulnerabilities.
• Automatic data backup: Your data is automatically backed up to separate server locations to ensure availability and data recovery in the event of unexpected technical failure.

The fachai platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and understand how you interact with our platform.

Types of cookies we use:

• Essential cookies (required): Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance cookies: Collecting information on how you use the platform — pages visited, time spent and errors encountered — to help us improve platform performance.
• Functionality cookies: Saving your preferences such as language, display settings and game preferences so you do not have to reset them every time you log in.
• Analytics cookies: Helping us understand aggregate usage patterns without identifying specific individuals, for the purpose of product improvement and platform content.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the Fachai platform. For detailed guidance on managing cookies in popular browsers, please refer to your browser's help section.

Under Malaysia's Personal Data Protection Act 2010 and Fachai's policy, you hold the following rights regarding your personal data. We fully respect these rights and will process every request promptly and transparently.

To exercise any of the above rights, contact the fachai customer support team via live chat on the platform or email us at our official address. We will process your request within 14 working days of receipt. For complex cases, this period may be extended by up to 30 days with prior notice to you.

Fachai retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. We do not retain data longer than necessary.

• Active account data: Retained for as long as your account is active and for a period of 7 years after account closure, to meet financial and tax compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in compliance with Malaysia's accounting and tax legal requirements.
• Support communication logs: Retained for 2 years after case resolution for reference and service improvement purposes.
• Session data and technical logs: Retained for 12 months before being automatically deleted or anonymised.
• KYC documents: Retained for 5 years after account closure in compliance with anti-money laundering legal requirements.

When data is no longer required and there is no legal obligation to retain it, Fachai will securely delete or anonymise it using methods that ensure the data cannot be recovered or re-identified.

Fachai reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, the latest legal requirements or improvements in how we handle personal data.

In the event of significant changes, we will notify you via:

• Clear notice on the fachai platform homepage
• Email or in-account notice (for changes requiring renewed consent)
• Updates the "Last Updated" date at the top of this document

Continued use of the fachai platform following any changes to this policy constitutes your acceptance of the updated terms. If you disagree with the changes made, you may close your account and request deletion of your personal data in accordance with Section 6 above.

If you have any questions, concerns or complaints regarding how fachai handles your personal data, or if you wish to exercise any of the rights outlined in Section 6, please do not hesitate to contact us.

• Live chat: The fastest method — available 24/7 via the chat icon in the bottom-right corner of the fachai platform.
• Privacy email: [email protected] — we aim to respond within 24 hours on business days.
• On the platform: Log in to your account and submit a support ticket via the "Help" section for privacy-related issues.

The fachai Data Protection Team is ready to assist you and will ensure every enquiry is handled with seriousness, transparency and within the stipulated timeframe. We believe open communication is key to the trust you place in us.